Privacy Policy
Effective date: 01 July 2026
This Privacy Policy explains how Coolstep Knotworks (“we”, “us”, “our”) collects, uses, and shares information about you when you use our website and services.
Information we collect
- Account and contact details you provide (name, email, phone).
- Course activity such as enrollments, progress checkpoints, and completion logs.
- Transactional records if you purchase a course (amounts, currency, time).
- Technical data such as IP address, device type, and browser—used for security and performance.
- Cookies and localStorage preferences (theme, cookie consent, favorites, cart).
How we use information
- Provide and improve courses and site functionality.
- Process orders, deliver access, and provide support.
- Secure our services, prevent abuse, and troubleshoot issues.
- Comply with legal obligations and enforce our Terms.
Cookies and localStorage
We use essential cookies for security and preferences. We also use localStorage to store theme choice (ck-theme), cookie consent (ck-cookies), favorites (ck-favorites), and cart (ck-cart). You can clear these in your browser at any time.
Sharing
We do not sell personal information. We may share limited data with payment processors, analytics providers, and service vendors under contract and only as necessary to operate our services.
Retention
We retain account and transactional records for as long as necessary to provide services and meet legal requirements. We keep contact form messages for up to 24 months unless you request earlier deletion.
Your choices
- Access, update, or delete your account information by contacting us.
- Opt out of non-essential emails via unsubscribe links.
- Manage cookies using our site banner and your browser settings.
Children’s privacy
Our services are not intended for children under 13. If we learn we have collected data from a child under 13, we will delete it promptly.
International transfers
We may process and store information in countries other than your own. When we do, we implement appropriate safeguards consistent with applicable law.
Contact
Email: [email protected] • Phone: +1 (415) 902-1643
If you have questions about this policy, please reach out. We will respond within a reasonable timeframe.